Return Policy – JAN

 At JAN Perfumes, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy below.

1. Eligibility for Returns

• Products may be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Due to hygiene and safety reasons, opened or used perfume bottles cannot be returned or exchanged.

2. Non-Returnable Items

• Opened or partially used perfumes.

• Products purchased during sales, promotions, or clearance offers.

• Gift cards or free items received during promotions.

3. Return Process

1. Contact our support team at [your email/contact info] within 7 days of receiving your order.

2. Provide your order number and reason for the return.

3. Once approved, you will receive instructions for shipping the product back.

4. Customers are responsible for the return shipping cost, unless the product was damaged or incorrect.

4. Refunds

• Refunds will be processed once the returned product is received and inspected.

• Refunds will be made to the original payment method within 7–10 business days.

• Shipping charges are non-refundable (unless the return is due to our error).

5. Damaged or Wrong Item

If your product arrives damaged, leaked, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost.

6. Exchanges

At the moment, we do not offer direct exchanges. If you wish to get a different product, please initiate a return (if eligible) and place a new order.

7. Contact Us

For any questions or assistance regarding returns and refunds, please reach out:
📧 Email: support@janperfumes.com
📞 Phone: [Your Phone Number]

✨ Thank you for shopping with JAN Perfumes – we value your trust and look forward to serving you again!